Our employee engagement rate is measured through two surveys per year at PPHE and one per year at Arena Hospitality Group. PPHE’s average employee engagement rate, based on the two surveys conducted in 2024, was 84.5%, placing the Company over 2% above the sector average and above our internal target. This result also has positive effects on the retention rate, which in 2024 increased across various regions.
The SDGs this pillar aims to support are:
We strive to promote Diversity, Equity and Inclusion (DE&I) in our working practices, as well as labour standards and human rights across the whole supply chain. We have set ambitions around employee wellbeing, with the relative metric also showing significant improvements throughout 2024, supported by initiatives such as the launch of the Vitality platform for all team members.
Another area of work this year focused on learning and development (L&D). To enhance our offer, the dedicated corporate office team has been expanded, leading to the creation of an extensive onboarding journey for new leaders and our Degree Apprenticeship.
In 2025 PPHE has placed particular focus on DE&I initiatives around talent acquisition, emphasising community engagement, personalised recruitment, and partnerships with organisations supporting diverse groups. Key actions implemented in our UK hotels include the following:
Our Team
We ensure that our team members are engaged and feel valued. We do this with a culture that fosters honesty, integrity and accountability, with every team member having access to opportunities for growth and long-term career progression. We aim to be an employer of choice through investing and developing our people and promoting internally, providing them with the opportunity to develop a whole career in the business.
In 2023 we set up a network of ESG ambassadors across all our hotels and offices in the UK and the Netherlands, who support the implementation of the ESG strategy on the ground. Examples of the work they carry out include supporting with hotel sustainability certifications, organising charitable initiatives, and providing updates on the ESG strategy to their colleagues.
Our Guests
We ensure that our guests are offered a service that allows them to create valuable memories, instilling a brand identity around guests feeling welcome, valued and positively surprised. We create places where guests love the energy, provide safe and secure properties and services that offer opportunities for health and wellbeing, and welcome families, meeting delegates and guests staying with us for business or leisure purposes alike.
Our Stakeholders
We ensure well-nurtured relationships with our key stakeholders that emphasise fair and mutually beneficial terms. The materiality assessment we conducted in 2022 allowed us to understand the issues that our internal and external stakeholders value the most, thereby helping us to create a path forward to ensure that their needs and expectations are met by the business.