Here at PPHE Hotel Group we share the same purpose: creating valuable memories for our guests and value for our assets, people and local communities.
This purpose and our six values underpin our overall Company blueprint – to place the guest experience at the heart of everything we do. Collectively these shape how we operate and behave, and influence our entire business, including who and how we recruit, how we treat our guests and our daily interactions with each other.
We invite our team members, our Creators, to bring their own individual strengths and commitment to their day-to-day work and by listening and learning we create the most value – together. We know that our team members are the ones who delight our guests every day through engaging service. Our open, fun and inclusive working climate is supported by great leadership. Leaders who connect, inspire, innovate and empower.
We recognise that our people make us the business that we are and so our recruitment strategy focuses on building teams of talent who reach out and engage with internal and external guests to place the guest experience at the heart of everything we do.
Developing our people
Having engaged the right people, we support their professional development through our Learning & Development framework – with custom-built learning programmes as of day one. We offer blended learning for team members, leaders and key executives and our programmes have won several awards and key accolades including Talent Development Team of the Year 2019 (Institute of Hospitality) and Excellence in Promoting Careers and excellence in Learning and Development (HR in Hospitality). Our extensive Learning & Development offering includes online learning available for all team members through our “Learn & Grow” platform.
The you:niversityplus programme offers a structured learning journey for students/interns who are either at university or working in our company.
To strengthen the development of new leaders in our business, the you:niversitynext Management Development Programme is tailored towards building organisational and managerial skills alongside technical expertise.
By valuing our Creators, and by continuously investing in opportunities and our portfolio, which is designed and maintained with passion, we create valuable memories for our guests and value for our assets, people and communities! This has resulted in us being recognised in 2021 as a ‘Top-6 Best Places to Work in Hospitality’ by the Caterer, the UK’s largest multimedia hospitality brand for the hospitality industry.